Workforce Solutions
Retail mobility solutions that drive sales
The easy way to go omnichannel
As a retailer, thriving in an omnichannel world comes naturally when you work with Spectralink mobile devices. Our solutions integrate seamlessly with leading retail apps to help you streamline your online and in-store workflows, transform your communications and provide your customers with insight-rich experiences that keep them coming back for more.
Systems that integrate perfectly
Complete mobility with total interoperability
Spectralink phones integrate seamlessly with leading UC platforms and a host of world-class mobile applications. With us, you’re always assured of getting practical and highly adaptable end-to-end solutions.
Systems that integrate perfectly
Complete mobility with total interoperability
Spectralink phones integrate seamlessly with leading UC platforms and a host of world-class mobile applications. With us, you’re always assured of getting practical and highly adaptable end-to-end solutions.
Mobility tools that delight retail customers
By seamlessly integrating with leading retail apps and tech tools, Spectralink mobile devices help retail associates:
- Deliver better service with crystal-clear voice quality
- Assist customers at the point of sale
- Check inventory or product information
- Make personal connections with teammates and customers
- Stay safe with fast response times
- Navigate freely and manage tasks more easily
Unrivaled Voice Quality
Spectralink Voice Quality Optimization (VQO) natively integrates with your network to ensure your retail team never drops a call and communicates clearly with customers and coworkers. This encourages customer loyalty and improves workflow efficiencies.
BOPIS Integration
To please customers, you need to fulfill BOPIS (buy online, pickup in-store) and curbside pickup orders quickly and accurately. With our solution, your store associates are notified immediately when an online order comes in so they can fill it and prepare it for pickup.
Staff and Customer Safety
It’s critical that you keep both your staff and shoppers safe at all times. Spectralink helps your staff quietly notify security personnel of risks so they can assist immediately and/or request backup. Our safety features include a panic button, built-in motion detectors and Push-to-Talk (PTT) capability.
Enhance workflows to boost customer service
Your associates hear the same question every day: “Do you have this in stock?” Now they never have to leave your customers guessing. Thanks to our built-in scanners and leading app integration, it’s easy to locate products in your store, a nearby location or a regional warehouse. Your associates can manage fulfillment across channels too, so they can order what your customers want on the spot!
Application Integration
Our partners are leading third-party mobile retail app developers. But if you want to develop your own apps, it’s good to know Spectralink works with experienced retail integrators that help implement and deploy end-to-end retail solutions for seamless integration and performance.
Centralized Device Management
AMIE® (Advanced Mobile Intelligence for Enterprise) is a native, centralized device management dashboard for your entire fleet of mobile devices, ensuring superior functionality and performance. AMIE monitors retail devices in real time and provides valuable analytics for proactively troubleshooting potential problems. It’s an ideal way to optimize your team’s performance and serve customers more effectively.
Unified Communications
To truly have Unified Communications, you need devices that are purpose-built for the needs of your retail associates. Spectralink mobile phones help your team access valuable data, collaborate across a variety of applications and forge close connections with coworkers in the store and across your network of locations. Put it all together and you have a superior customer experience and a more profitable operation.
Purpose-built devices
Our retail mobility solutions
