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Why is mobility coupled with Unified Communications (UC) in the workplace becoming increasingly important?

Because many industries such as Healthcare, Retail, Manufacturing, and Hospitality have business-critical deskless workers whose job requires them to constantly be on the move vs. working primarily sitting at their desks, they need collaboration tools that are available wherever they may work. The right Enterprise applications and collaboration tools offer organizations new ways to enhance the mobile workforce experience and empower workers to be more efficient.

Customer-centric or service-oriented organizations require quality, convenience, and personalization and rely on enterprise mobility to meet these demands.  Unified Communications provides deskless workers with the tools they need for effective customer interactions, employee collaboration, and overall business success. For example:

  • A nurse can remotely access patient information from sensors that monitor vital signs and correlate that data with information about treatments for better diagnoses and outcomes.
  • Retail associates can provide a differentiated and enhanced shopping experience through communications with both customers and colleagues across stores.
  • A manufacturing worker can adjust lead times on the fly with inventory alerts and instant one-on-one communications with their suppliers.
  • A concierge can instantly respond to a guest’s request by contacting an available colleague to assist.

Why mobility must be a priority

Because of the tangible benefits that an enterprise-grade mobility solution brings to an organization, communication technologies can be leveraged as strategic tools that enable mobile workers to be more productive.

Key benefits include:

  1. Business process alignment – understanding how employees use mobile solutions to drive efficiencies and enhance productivity.
  2. Data access – getting information into the hands of employees or their customers quickly (e.g., product details, customer/patient care).
  3. Cross-team collaboration – helping workers easily locate colleagues to share information for improved decision making (subject-matter experts, cross-functional teams).
  4. Global reach – enabling collaboration across geographically dispersed groups or with colleagues outside of the office.
  5. Enterprise application integration – helping users access and share information within the enterprise systems to ultimately streamline workflows

In addition to the benefits of enterprise mobility, integration with a UC platform offers greater IT convergence for simplicity of management and extended functionality, maximizing the UC Integration return on investment.

That’s why Microsoft Teams® is one of the fastest-growing players to emerge within the UC space. In fact, around 91 of the Fortune 100 use Microsoft Teams. Microsoft Teams Phone with an enterprise mobility solution securely unites voice, data, and people for greater levels of collaboration.

Organizations can achieve significant productivity gains while saving both time and money with UC collaboration tools in place – and on mobile devices that map to today’s employee workflows. In addition, enterprises can empower their employees to deliver an enhanced customer or patient experience and drive internal workflow improvement that benefits the bottom line.

Our eBook explores UC and enterprise mobility for deskless workers and how UC tools such as Microsoft Teams Phone enable employees to communicate, share data, and enhance productivity at a whole new level. Download How to extend the value of Microsoft Teams for deskless workers.How to extend the value of Microsoft Teams for deskless workers.