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Professional Services – Ensuring it just works

Spectralink offers a comprehensive portfolio of services to support you and your customers through the solution life cycle. The experience and expertise of our Professional Services team is the difference between us and the competition. We work tirelessly to reduce risk and complexity, lower costs and accelerate time to value.

At Spectralink, we want you to succeed.  Delivering superior value and the highest quality solutions is a core value for Spectralink, and it represents the foundation upon which our brand was built. This extends into our professional service team, who will partner with you to ensure the success of your solution and help you reduce risk and complexity, lower costs and accelerate time to value for your Spectralink investment.  We ensure it just works when you need it.

We take great pride in our Professional Services team; again and again, we hear how our people make the difference – and that the services and support we offer our customers is unparalleled in the industry. Our professional services team goes above and beyond to deliver on that value, providing that personal touch to solve problems quickly.

Our technical expertise is unrivaled. We are the experts of our own products as we live and breathe them 24/7; it is the only product we work with daily, meaning we are the most qualified pair of hands to help you. Our superior knowledge also means that we are more qualified to figure it out if a problem occurs and help fix it, meaning a quicker resolution for you.

Benefits:

  • Reduce Risk – Spectralink understands the risks of a deployment and how to mitigate them.
  • Roadmap to ROI – Accelerate time to value
  • Manage trade-offs between scope, schedule, and cost to the customer’s satisfaction.
  • Eliminate administrative burden
  • Minimize support needs from IT and other resources, freeing them to focus on current and future priorities
  • Improve service levels
  • Minimize downtime while increasing transparency and alignment across the business

What are the components of Spectralink Professional Services?

Design

To start the process, we analyze and assess your needs based on your business goals, end-user requirements, and existing IT infrastructure. Then we work with you to map out an effective strategy that brings together the right combination of mobile devices, applications, and technology.

Design

Deploy

We help put your plan into action with a thorough implementation process that includes configuring, implementing, and testing all aspects of your technical environment. We also provide comprehensive training to help prepare and position your employees for mobile success.

Deploy

Optimize

As part of that commitment, we provide regular performance tuning to ensure that your mobile solution is measuring up to your goals and expectations while working with you to explore new opportunities and innovations that can further enhance your business capabilities and outcomes.

Optimization

Maintain

We provide a full array of post-launch services that keep your devices, network, and software running smoothly, including industry-leading warranties and enhanced service offerings to augment support as needed.

Maintenance

Support

We work as a true extension of your team to provide day-to-day support and management services that help you maximize the value of your mobile tools and technology over time. Spectralink provides technical support for our hardware and software customers. Access our support portal for additional information and documentation.

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Software Assurance

Software Assurance for Spectralink DECT entitles you to all available software upgrades, including new features, service updates, and security enhancements to mitigate the risk of data loss/breach over your subscription period.

Software Assurance