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healthcare workers using SpectraLink phone to update patient status

One of my mentors once coined the phrase, “None of us is as smart as all of us.” This simple statement proposes the notion that as a team, people can accomplish more by working together than…


Social media sites such as Twitter and Facebook have progressed to become more than platforms for marketing and advertising. Increasingly, they are also effective and important channels through which consumers receive customer service. According to J.D. Power,…

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