Mobilizing Success: The Role of Enterprise Mobility in Employee Engagement

Though the worst of the pandemic appears to be over, ramifications continue to ripple out in many ways. Businesses continue to suffer, with employee engagement and retention still a problem. In fact, according to the US Bureau of Labor Statistics, between July and November of 2022, more than 4 million Americans quit their jobs each month. With insufficient staff, businesses are forced to open reduced hours, provide sub-par customer service, or close altogether.

Focusing on an employee retention and engagement strategy can be overwhelming, so it’s important to find out what is really at the heart of the problem: why are these employees quitting their jobs? The answer comes down to respect. According to a Pew report, nearly 57% of workers who quit their jobs say they quit because they felt disrespected in the workplace. The key here, then, is changing the company culture and improving the overall work environment so talent feels appreciated, provided for, and ultimately wants to stay.

In a recent Forbes.com article, author TH Herbert, CEO of Semarchy, outlines some ways to improve employee retention with a positive workplace culture. The four keys to this, Hebert explains, are actively listening to your employees, offering clear opportunities for advancement, focusing on company culture, and having fun in the workplace. While these are worthwhile, and must be considered and addressed, there are often far more serious issues that need to be considered, like worker safety on the job.

In an article in Foodlogistics.com, for many frontline workers in some of our more dangerous industries, these employees are expected to do more with less, and in dangerous environments. Here are some alarming statistics from that article:

• Almost four in 10 (39%) U.S. workers have spent their own money to stay safe at work during the last 12 months.
• One in five (21%) U.S. frontline workers said they have experienced workplace injury due to inadequate processes or communication, while one in four (25%) know a colleague who has.

The good news is that there are solutions that can help address these safety issues as well as aid in the four strategies for employee engagement outlined by Hebert, and that is investing in technology to assist these vital workers on the job. In fact, four in 10 (40%) U.S. workers said they’d like to see greater investment by their employer in technology to improve processes, efficiency, and safety.

With enterprise mobility like smartphones or handheld computers, workers are able to have an all-in-one solution wherever they work throughout their business campus. These sophisticated enterprise smartphones provide deskless workers with the flexibility to access essential tools, resources, and communication channels from their mobile devices. This freedom enables them to carry out their tasks efficiently, regardless of their physical location. Whether they are in the field, on a shop floor, or engaged in customer service, enterprise mobility empowers deskless workers to be productive, connected, and engaged, enhancing their overall job satisfaction and motivation.

For deskless workers, efficient communication and streamlined work processes are crucial for success. Enterprise mobility offers real-time access to relevant information, allowing employees to collaborate, share updates, and access resources seamlessly. Whether it’s through mobile apps, instant messaging, or mobile-friendly platforms, enterprise mobility bridges the communication gap and ensures that deskless workers stay connected with their colleagues, supervisors, and the organization as a whole. This enhanced connectivity and collaboration contribute significantly to job satisfaction and help deskless workers feel valued and engaged within their teams.

In addition, these devices often provide a layer of safety for their employees, with a lifeline to support at any time during an emergency situation, like the one-touch panic button featured on many Spectralink enterprise devices.

And, these devices allow employers to regularly check in with employees via calls, text, chat, and video to see how they are doing on the job, gauge their level of satisfaction or burnout, and offer assistance as needed. They can also be used to access trainings on the job and help to level the playing field because all employees will have access to the same tools and information at all times. When employees have access to the right tools to do the job, access to training through the device, and more time to do their jobs because they have an enterprise solution in their pocket instead of having to waste time going to phone or computer stations to get their jobs done, then they are often able to advance further in their careers faster, making them more likely to stay. When employees are satisfied on the job and know there are paths to advancement, they are likely to feel more respected and overall enjoy their experience at work much more than those who are not adequately provided for when it comes to the right tools and equipment.

If you’re considering ways to help retain your valuable employees, consider enterprise mobility solutions from Spectralink. Complete the form below, and our team of experts will be in touch to help you make mobility work for your teams.