One of my mentors once coined the phrase, "None of us is as smart as all of us". This simple statement proposes the notion that as a team, people can accomplish more by working together than they can as individuals. However, this also means that the team must work collaboratively and in concert with one another in order to capitalize on each other's strengths. Failure to work as a team in a cooperative manner can result in frustration, mistakes, lost productivity, and poor moral.

With a focus on patient-centred care and pay-for-value reimbursements, hospitals are searching for solutions to help move the needle on patient outcomes and satisfaction.

Read our latest infographic, 5 Ways Clinical Mobility Can Help Move the Needle on Patient Outcomes, to learn how Spectralink clinical mobile devices streamline workflows, improve clinical decision support and enhance patient care.

Twitter and social media are redefining the concept of customer service. Twitter has carved out a niche as being at the sharp end of social customer support. Partly, this is due to its real-time nature, and partly it’s because Twitter is also one of the main places where today’s brands who fail their customers come under the most vocal and sustained attacks.

Social media sites such as Twitter and Facebook have progressed to become more than platforms for marketing and advertising. Increasingly, they are also effective and important channels through which consumers receive customer service. According to J.D.