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The NHS has had both praise and criticism aplenty in recent years. Its role in fighting the pandemic had the public clapping from their doorsteps, while others have derided instances of inefficiency, bureaucracy, and growing waiting…
From smartphones and tablet computers to kiosks and watches, the ability to interact with the data on devices at the swipe of a finger instead of “at the push of a button” has created a more…
In recent weeks, social media has been bombarded with the term “quiet quitting.” Essentially, “quiet quitting” means doing what’s in your job description and what’s in your job description only – not going above and beyond,…
Whether in retail, hospitality, finance, tourism, or entertainment, customers and guests are demanding personalized, flexible, and usually fast service. One of the best ways businesses can meet these expectations is by providing customer service associates and…
It is often said that “hindsight is 20/20,” meaning that looking at the results of past events provides insight into how they could have been different (better or worse) if alternate actions had been taken. The…
