Improve Guest Experiences and Back of House Operations with Enterprise Mobility in Hospitality

Smartphones. What was once a nice-to-have in the hospitality industry has now become a must-have for successful operations to compete. But why? Hospitality-specific mobile applications are no longer just for potential guests looking up hotel reviews or booking reservations. Now, they are a way for hotel staff to communicate, streamline operations, ensure guest and staff safety, and provide guests with the best possible experiences to keep them coming back.

Customer Service and Safety

Keeping guests happy is the number one priority of the hospitality industry. Happy guests can lead to repeat visits or positive reviews that can draw in new guests, which can ultimately increase the bottom line.

Here are some examples of customer service that is enhanced with the use of mobile phones by hospitality staff:

• Housekeeping staff can be alerted immediately when a guest has checked out, allowing them to turn over that room quickly and notify the front desk,allowing an earlier check-in for an arriving guest, improving customer satisfaction.
• At a resort or on a cruise ship, staff can take guests’ orders for food and drink poolside or wherever they may be throughout the resort and send it immediately to the kitchen or bar, saving the time it would take to submit a written order. Staff can then be alerted when the order is ready to be delivered to the guest.
• Security is able to keep in touch with each other, a command center, and emergency services through the mobile device on hand to monitor crowded concerts or sporting events or even a casino floor. In the event of a medical emergency for a guest, help can be summoned quickly and to the right location at just the push of a button.

Back of House Management

Staffing shortages remain a problem across the hospitality industry. But what if you could do more with fewer employees? Workflows can be streamlined and automated or delegated and managed through mobile technology available to all staff, which can help to cut down on the amount of staff needed on each shift. Workflows that once needed to be completed from a computer in an office can now be done on the move from a mobile device, saving valuable time and energy. Hotel PMS systems can be accessed from anywhere in the facility and not just the front desk. Plus, having mobile phones on the job allows managers to access general facility information, capacity information, and so much more from anywhere on the premises. And, through Unified Communications (UC) platforms available on these mobile devices, management can remain in contact with their teams reliably through text, talk, and video anywhere throughout the facility, improving operations and collaboration.

In short, smartphone use is not just for guests to interact with a facility anymore. To streamline operations, improve collaboration, and enhance customer service, hospitality businesses must equip their staff with enterprise mobility solutions to stay competitive and provide ultimate guest experiences. Spectralink offers a variety of enterprise mobility solutions perfect for the hospitality industry; learn more here.

Complete the form below for more information on how Spectralink makes mobility work in hospitality. And to learn about Spectralink’s award-winning wireless devices, from enterprise smartphones to leading DECT solutions, visit our website: https://www.spectralink.com/.