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Are dropped calls driving your support staff crazy? There’s a Spectralink solution for that!

Today, according to a VDC Research Study, over 50% of the workforce is mobile. This means that much of this workforce relies on telephone calls to keep in touch with teammates, supervisors, and even customers. Dropped calls and static and poor voice quality are frustrating and unproductive for these mobile workers, but what about support staff – your IT and Telecom teams that manage your enterprise mobility solution? How do you make troubleshooting easier for your administrators and save them time and headaches, while also making sure your end-users have positive call experiences? Enable IT and Telecom Admins with AMIE, a Mobile Analytics Dashboard from Spectralink.

Discussions between people are the core of every relationship and the same holds true for business, no matter what your industry.  Whether the call is with store associates, customers, or vendors, between healthcare providers in a hospital setting, or between guest service associates in hospitality, most transactions require some level of conversation.  While no one expects every call to be perfect, the bar for call quality is high and when it is not consistently met, users will let you know.  The problem for IT and Telecom staff is that issues with call quality are often intermittent, rarely reported at the time of the call and when reported, the issues are often vague such as:

  • Call dropped and I had to call him back
  • There was a bunch of static, but it went away after 5 seconds
  • The phone just does not work like it should

Supporting your phone requires supporting a system of complex networks and interconnected devices and services that include:

  • Wireless handset (the phone)
  • Wireless network (Wi-Fi or DECT)
  • Wired network consisting of routers and switches
  • PBX or UCaaS provider
  • Landlines

The phone is often NOT the problem!

While users tend to point to the phone as the problem, they often do not realize that the phone is only one of the many components of the system required to make a call and that issues with any component will likely result in poor voice quality – in short, the handset may not – and is likely not – usually the problem. When everything works as expected, call quality is good, but networks are complicated and packets get lost, routers fail, and wireless coverage changes when the environment changes.

Spectralink is a pioneer in voice communications and has been delivering the highest quality voice solutions for 30 years.  We work with the leading call management, networking, and wireless solution providers to ensure that our phones provide unparalleled performance and voice quality.  As such, we have extensive experience in end-to-end voice and data communication. To ensure the best performance of our devices and the best voice experience for our customers, we offer a monitoring, logging, and reporting solution: AMIE®.

Our AMIE mobile analytics dashboard helps IT and Telecom Administrators to not only determine their overall voice performance but also provide them a detailed trail of each issue and the information to identify and resolve root causes. For more information on how the AMIE mobile analytics dashboard enables IT and Telecom Admins and can reduce your support requirements and improve your call experience visit https://www.spectralink.com/enterprise-mobility/amie/, or contact our team for a demo at info@spectralink.com.

 

Want to learn more?
Did you know that AMIE can also help out with battery management, which is critical in a shared device enterprise environment? Check out our other blog, “AMIE for Wi-Fi Battery Management.”