Welcome to the Spectralink blog, your source for the latest in wireless communication technology. Discover how our solutions are transforming industries like healthcare and hospitality. Stay updated with expert insights, success stories, and industry trends.
Whether in retail, hospitality, finance, tourism, or entertainment, customers and guests are demanding personalized, flexible, and usually fast service. One of the best ways businesses can meet these expectations is by providing customer service associates and…
It is often said that “hindsight is 20/20,” meaning that looking at the results of past events provides insight into how they could have been different (better or worse) if alternate actions had been taken. The…
Knowing when to involve a CEM is critical to a successful customer relationship In the first part of our CEM blog series, we looked at exactly what CEM is. We learned that CEMs, or Client Engagement…
Just as the ocean floor constantly changes, so, too, does the retail landscape. The retail environment must respond to changing consumer demands as customers continue to search for the right balance of price, availability, selection, and…
So much of the patient experience has little to do with actual healthcare. Even when patients receive stellar care, little things can set them off. If they experience long wait times, poor medical coordination or inadequate…
