It is often said that “hindsight is 20/20,” meaning that looking at the results of past events provides insight into how they could have been different (better or worse) if alternate actions had been taken. The…
Knowing when to involve a CEM is critical to a successful customer relationship In the first part of our CEM blog series, we looked at exactly what CEM is. We learned that CEMs, or Client Engagement…
Just as the ocean floor constantly changes, so, too, does the retail landscape. The retail environment must respond to changing consumer demands as customers continue to search for the right balance of price, availability, selection, and…
So much of the patient experience has little to do with actual healthcare. Even when patients receive stellar care, little things can set them off. If they experience long wait times, poor medical coordination or inadequate…
Supply chain disruptions, staffing shortages and consumer demand for digital efficiency have placed enormous pressure on businesses. One of the best ways to take on these challenges is to equip your team with enterprise smartphones designed…
