Steffi Thorlichen

Steffi serves as Chief of Global Customer Experience at Spectralink, bringing more than 25 years of experience leading customer experience and organizational transformation in global technology companies. She has a strong track record of building and transforming customer-facing organizations, creating scalable global operating models, improving the end-to-end customer journey, and using data and customer insights to drive measurable business outcomes. Throughout her career, Steffi has held leadership roles with CenTrak, Bentley Systems, CWT, and Hewlett-Packard , leading global teams across Customer Success, Professional Services, Technical Support, Education, Managed Services, and Customer Experience Operations. She is passionate about creating organizations where exceptional employee experiences translate into exceptional customer experiences and where teams collaborate across functions and borders to deliver lasting customer value.