The Future of Work: Why Your Business Tech Budget Should Prioritize Mobile Technology
Estimated Reading time: 4 minutes 10 seconds
In today’s rapidly evolving technology landscape, businesses are constantly bombarded with investment priorities for achieving digital transformation. Cybersecurity, cloud computing, and data analytics remain priorities. However, the critical need to equip and empower a growing segment of the workforce, deskless knowledge workers, is moving toward the top of the list.
Who are Deskless Knowledge Workers?
These are the valuable individuals who contribute significantly outside the traditional office setting. Think healthcare providers delivering patient care on the go, technicians manning equipment on the assembly line, or retail associates assisting customers on the sales floor. These frontline professionals are the backbone of many industries—from healthcare and manufacturing to hospitality and retail—yet historically, they have been left behind in the digital revolution.
The Cost of Neglect: A Crippling Impact
The consequences of neglecting mobile technology for deskless workers can be substantial. Here’s a glimpse:
- Reduced Productivity: Inefficient workflows, limited data access, and outdated tools lead to wasted time and delayed tasks.
- Communication Silos: Disconnected communication channels create frustration and hinder collaboration with each other, customers and patients, and office-based colleagues.
- Increased Errors: Lack of access to accurate information can lead to critical mistakes, affecting patient outcomes or customer satisfaction.
- Low Employee Morale: Feeling unsupported and unequipped can lead to burnout and decreased job satisfaction.
The Stats Speak for Themselves
Here’s why you should take notice:
- Gartner predicts that in 2024, 80% of deskless workers will require some form of mobile technology for optimal performance.
- 70% of mobile workers believe they could be more productive with better mobile technology.
The Solution: Empowering Mobility for Success
Prioritizing mobile technology for deskless knowledge workers isn’t just about handing out smartphones. It’s about providing them with the right solutions to thrive.
Here’s the payoff:
- Enhanced Productivity: Streamlined workflows, access to critical data, and robust communication tools empower workers to complete tasks faster and more efficiently.
- Improved Collaboration: Mobile platforms facilitate seamless communication and information sharing, fostering better teamwork and problem-solving across locations.
- Reduced Errors: Real-time access to accurate data and knowledge bases minimizes errors and ensures high-quality work.
- Increased Employee Satisfaction: Feeling equipped and supported leads to happier, more engaged employees who are more likely to stay with the company.
- Enhanced Customer Service: Deskless workers can provide better service to customers with immediate access to information, resources, and tools.
Industry-Specific Benefits:
Imagine a healthcare provider accessing real-time patient data while on rounds, a retail associate instantly checking inventory to fulfill customer requests, or a guest services agent able to provide personalized service to a return guest. These are just a few examples of how mobile technology empowers deskless workers across industries.
Don’t Let Your Most Valuable Assets Fall Behind
By prioritizing mobile technology for your deskless knowledge workers, you unlock their full potential and drive your business’s growth, efficiency, and success. Don’t let your digital investment strategy create an internal divide. It’s time to bridge the gap and empower your entire workforce to thrive in the digital age.
Ready to learn how Spectralink can help you equip your deskless knowledge workers with the solutions they need to excel? Contact us today to discover how our enterprise-grade mobile solutions, like the Versity 97 smartphone and the AMIE® mobile device management dashboard, can transform your business.