SpectraCare
SpectraCare expands the standard device warranty with the following services:
- Technical support 8 x 5 from Spectralink Certified partners Mon – Fri
- Water damage coverage
- RMA’s shipped one business day upon receipt of handset
Services
Maintenance and Repair Services
Spectralink’s maintenance services help customers maximize their mobile investments.
Because Things Happen
Streamlined Expert Support
Fast, efficient device replacment to prevent business disruption (Fully refurbished device)
Personalized support and guidance from the industry’s most experienced mobile technology experts
Seamless business continuity across all Spectralink mobile environments
Spectralink’s portfolio of mobile communication devices empower companies to deliver an unmatched customer experience while taking advantage of new business opportunities. And now our maintenance services help customers maximize their mobile investments.
Enhanced, extended coverage
Customers often have unique requirements like protecting against a damaged handset, liquid damage, quicker turn around on replacement handsets or needing access to technical support either during business hours or emergency out of hours.
Customers now have the option to purchase a SpectraCare or SpectraCare+ program for their investment that will activate the added benefits of the SpectraCare program that best fits your needs.
Which Maintenance Package is Right for Your Business?
SpectraCare+
SpectraCare+ is ideal for organizations in mission-critical environments that require priority response to technical service and support requests. SpectraCare+ offers the same expanded coverage as SpectraCare, with the following upgrades:
- Out-of-hours technical support for system down directly from Spectralink support specialists
- RMA’s shipped next business day for damaged handsets
- Accidental Damage covered e.g. it has been dropped, or the screen is cracked
SpectraCare for Wi-Fi Handsets Overview
SpectraCare for DECT Handsets Overview