How Mobility Empowers Workforce Efficiency & Productivity in the workplace
For all types of businesses, whatever the sector, staying competitive also means increasing productivity and efficiency of workflows.
There has been a big focus on the “everywhere office” and empowering employees to work from anywhere, at any time, but what about those workers who aren’t based at a desk? Up to 80% of workers do not sit behind a desk. Deskless workers are an essential component in many organizations, as their contributions in the field directly affect patient and customer satisfaction.
These deskless workers need to be mobile on-premise at all times and, therefore, require appropriate communication systems to improve worker productivity. Having access to reliable and secure mobile devices and apps allows deskless workers to access their organization’s data, information, and workflows wherever and whenever required.
Enabling enterprise mobility leads to a 30% increase in process efficiency, a nearly 25% rise in workforce productivity, along with an astounding 100% employee satisfaction score. Source
So, what exactly are the benefits of leveraging a mobility strategy, and how does mobility boost productivity? Read on to learn the three top reasons why including your deskless workers in your mobility strategy will help you stay ahead of competitors and boost the productivity of your employees:
1. Enhanced connectivity, communication, and collaboration
Communication and collaboration are crucial to ensuring your workforce remains productive and your business successful. Mobility tools give your employees more flexibility to communicate effectively and from anywhere with their customers and colleagues.
Deskless workers do not have to feel alone: with the right mobility solutions, they can stay connected with their colleagues, exchange information, report issues, and retrieve important data just as easily as their desk-based counterparts. A flawless information exchange allows a connected workforce to collaborate better, tackle problems more efficiently, and offer a better customer or patient experience.
2. Boost employee satisfaction
Mobility increases employee happiness – Happier workers are also about 13% more productive workers than those unhappy on the job, according to research by Oxford University’s Saïd Business School. In addition, dealing with frustrated customers and processes that halt and hiccup is no one’s favorite pastime, and it becomes clear that providing workers with solutions that help them navigate these challenges from wherever they are working plays a key role in making the workplace an overall happier place.
3. Efficient Workflows
By giving frontline workers seamless, speedy and easy access to information, you can reduce frustration for both workers and customers that, for example, do not have to wait around to find out if an item is available, where to purchase one like it, or discover when it will be back in stock.
The introduction of mobility solutions can also simplify processes by giving access to the same platforms and providing accessible information to the whole workforce, whether desk-based or mobile. It can be useful to rationalize workflows by understanding how and where devices are used. A more joined-up approach to information flows contributes to improved business intelligence and better decision-making at every level. Leveraging enterprise mobility could revolutionize your business because a mobility solution can deliver cost reductions, improve accessibility, and enable better communication and collaboration, all while increasing overall employee productivity and job satisfaction.