Post Launch Services
We provide reliable, knowledgeable support and hands-on expertise that helps you get the most value from your mobility investment, from proactive monitoring and innovative problem prevention to fast and thorough resolution of issues that help fuel your solution performance and business productivity.
Device Management
Discover critical information to optimize device performance, monitor usage, and predict potential network and device issues early on. Keep devices in check with ongoing monitoring, proactive battery management, and full move-add-change (MACs) support.
Enhanced Repair Services
Depend on our team of certified experts for fast and reliable diagnostics and repair. We provide rapid exchange with minimal interruptions and real-time online tracking of status.
Backup and Restore
Optimize your server and/or content management system provisioning by leveraging our network-wide device configuration data.
Software Assurance
Proactively manage device software across the product lifecycle with continuous performance monitoring that helps you identify issues, while alerting you to updates when new versions, patches and upgrades become available.
Warranty
All hardware comes with a 15-month warranty (from manufacture date) covering you from manufacturing defects, however you can extend this coverage with one of our enhanced services.
Technical Support
Get immediate, reliable and expert support to resolve issues as soon as they arise.
Support Portal and Learning Center
We make it easy to access content, links and other information about every aspect of your mobile solution, including software, firmware, drivers, training, certifications and documentation.
Product Documentation
Get easy and immediate access to a full range of resources that can help you manage and get the most value from your mobile solution, including product manuals, demonstrations and videos.
Product News and Updates
Get relevant information on new product features, applications, use cases, frequently asked questions and more.
Certification and Training
Choose from a wide array of end-user training options that are customized to your organization’s specific end-user needs and working environment(s). Both our train-the-trainer and instructor-led classroom models are taught by certified professionals with deep product and solution expertise and use interactive tools to guide and accelerate learning success.
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