SERVICES

Support and Maintenance Services

With any technology, reliable technical support is a critical part of your solution’s success. As your partner, we work as a true extension of your team to provide day-to-day support and maintenance services that help you maximize the value of your mobile tools and technology over time.

Post Launch Services

We provide reliable, knowledgeable support and hands-on expertise that helps you get the most value from your mobility investment, from proactive monitoring and innovative problem prevention to fast and thorough resolution of issues that help fuel your solution performance and business productivity.

Device Management

Discover critical information to optimize device performance, monitor usage, and predict potential network and device issues early on. Keep devices in check with ongoing monitoring, proactive battery management, and full move-add-change (MACs) support.

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Maintenance and Repair Services

Depend on our team of certified experts for fast and reliable diagnostics and repair. We provide rapid exchange with minimal interruptions and real-time online tracking of status.

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Backup and Restore

Optimize your server and/or content management system provisioning by leveraging our network-wide device configuration data.

Software Assurance

Software Assurance for Spectralink DECT entitles you to all available software upgrades, including new features, service updates, and security enhancements to mitigate the risk of data loss/breach over your subscription period.

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Warranty

All hardware comes with a 12-month warranty (from manufacture date) covering you from manufacturing defects, however, you can extend this coverage with one of our enhanced services.

Technical Support

Spectralink provides technical support for our hardware and software customers. Access our support portal for additional information and documentation.

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Support Portal and Learning Center

We make it easy to access content, links and other information about every aspect of your mobile solution, including software, firmware, drivers, training, certifications and documentation.

Product Documentation

Get easy and immediate access to a full range of resources that can help you manage and get the most value from your mobile solution, including product manuals, demonstrations and videos.

Product News and Updates

Get relevant information on new product features, applications, use cases, frequently asked questions and more.

Certification and Training

Choose from a wide array of end-user training options that are customized to your organization’s specific end-user needs and working environment(s). Both our train-the-trainer and instructor-led classroom models are taught by certified professionals with deep product and solution expertise and use interactive tools to guide and accelerate learning success.

Keeping You Connected

Find out how Spectralink can empower your mobile workforce.

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