Employee mobility leads to 30% better processes and 23% more productivity—and 100% more satisfied employees.
So—who would benefit from a mobile solution in your organization? Depending on your industry, you probably have a list of critical roles that immediately come to mind. In healthcare, for example, the answer would likely be nurses and other clinical staff. Retailers would probably point to sales associates and store managers.
But to truly optimize the value of an enterprise mobile solution — in any industry — you need to think beyond the needs of your most obvious mobile users and create a solution that empowers a broader base of teams and workflows across your organization. While most healthcare organizations focus primarily on mobilizing clinical staff to improve workflow efficiency and patient care, other roles such as environmental services, IT, and transport services can have a substantial influence on these outcomes as well. As a result, hospitals that fail to mobilize all these roles may quickly find that their solution results fall short of their desired goals.
Similarly, retail organizations often focus primarily on mobilizing sales staff and managers. However, empowering additional teams such as warehouse workers, cleaning staff, transport drivers and others throughout the supply chain can be just as critical to improving operational efficiencies and customer service.
Broaden your mobile solution perspective—and potential
To create a more expansive and inclusive mobile solution, start by identifying all potential users throughout your organization and then conduct a thorough assessment of their specific workflow needs and mobile requirements. For example, think about potential analytics and other built-in capabilities that may be needed to support the reporting goals of executive teams. Consider specific data access requirements of front-line users, including the types of information they may need to access or share, as well as security and compliance considerations. Also think about how to ensure ease of use for different types of workers who may not be as tech savvy through a more intuitive interface design and easy-to-use features such as push-to-talk alerts. Additionally, determine the kind of tools and apps needed to support (rather than disrupt) existing workflows
Be sure to expand your assessment beyond brick-and mortar locations to address remote worker needs. Think about any special accessibility requirements, as well as how you can ensure reliable communication and data exchange across multiple platforms and environments. Finally, make sure you’ve factored in the needs of your IT staff as well, including encryption and other security measures, built-in management tools to simplify device manageability, and training and ongoing support to minimize demands on often limited IT staff.
Invite a broad base of input and insights
As you identify and assess the mobile solution requirements of various roles and workflows, be sure to seek out and involve staff from a variety of teams and departments to better understand how and where mobile tools can be used to truly advance your key strategic goals (improving workflow efficiency and increasing staff communication, collaboration and safety). Be sure to consider the various working environments and types of devices these different users will need—and will be comfortable using—when determining different aspects of your solution, including the right handsets, functionality and tools.
Most importantly, make sure that you choose a mobile solution partner that shares your perspective and priorities when it comes to maximizing mobilization across your organization. Look for a provider with proven interoperability with a variety of solution vendors and the expertise to guide you in selecting the right partners to address all of your requirements.
To learn more about these and other key considerations that can help you get the most value from your enterprise mobile solution, download Spectralink’s new infographic: Ready to Mobilize? Before You Leap, Look Out for These Common (and Costly) Missteps.
If you’d like to discuss the best practices outlined in this article in more detail, contact one of our experts to discuss how we can help you steer clear of potential pitfalls and optimize mobile solution results and outcomes for your enterprise.